This will isolate if it's a computer and scanner problem.ĭo not do the keyboard identification process when you plug in your barcode scanner. Try scanning into a program like Notepad or Word rather than Lightspeed Retail.Plug the scanner directly into the computer's USB port (no USB hub).Unplug the scanner, restart your computer and plug the scanner into a different USB port.Unplug and plug the scanner into a different USB port.Unplug and plug the scanner back into its USB port.If the factory reset does not work, here are some other recommendations: To do this you scan the barcodes on page 9-3 of the scanner's User Guide. If your barcode scanner is not scanning barcodes correctly, you might need to reset the scanner to its factory default settings. TroubleshootingĪs the Honeywell Voyager scanners don't need software installation or reconfiguration, they should work as intended and have only a few troubleshooting options. The scanner is linked to the base.Įrror beep: the barcode is unsuccessfully scanned. Green LED light and single beep: the barcode is successfully scanned. Green LED light (flashing): the scanner is charging. To better understand if your scanner and base are working, scan a barcode and listen for beeps and look at the LED lights. To establish this link, put your scanner on the base. With the cordless scanner setup, the base provides the link between your barcode scanner and your computer. Please note that the 1200g model is incompatible with QRcode and 2D barcode scanning. Before using your barcode scanner, we recommend charging it for 4 hours. Depending on your model, all you need to do is plug the scanner or the base into an available USB port as Lightspeed Retail works with the factory default settings of the Honeywell Voyager. Both models do not need software installation or reconfiguration. The Honeywell Voyager barcode scanner comes in a corded (1200g) or cordless (1202g) model.
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